Doug's BBQ
SS 12152021

Frequently Asked Questions

Q: Why should I use JackRabbit instead of one of the delivery services I see on TV?

A: Those ads are expensive and those companies charge a lot to cover all of their corporate overhead. This is why we can save you $$ Our focus is on the Space Coast. We provide you with the most locally owned restaurant menus, best deals and amazing comunication.. Give us a call or click on that little chat button over there at the bottom of this page

Q: Can the total on a gift card be used for the delivery fee and tip?

A: Yes, any funds on a gift card are accepted as cash and can be used for delivery fee and gratuity for your driver.

Q: What is the delivery charge?

A: Delivery charge is only $3.99 to most areas.

Q: Should I tip my delivery driver?

A: Absolutely! Gratuity is not included and your self-employed drivers work hard, so please consider your driver's efforts and tip accordingly. Standard delivery gratuity is 15-20%.

Q: How long will my order take to arrive?

A: JackRabbit does not guarantee a set delivery time. This is strictly forbidden by our insurance carrier. But, as a general rule, your meal should be delivered within 25- 35 minutes. Delivery times will vary depending upon traffic, weather conditions, and how busy the restaurants might be. Your checkout ticket will have the estimated delivery time displayed.

Q: Can I track the progress of my order?

A: YES! With our software program you will be notified by email when your order is placed with the restaurant, when the driver arrives at the restaurant, and when the driver leaves the restaurant with your order. This way you will know when to expect your meal to arrive.

Q:  Can I order from more than one restaurant at one time?

A:  You can order from as many restaurants as you would like, but there is a delivery fee for each restaurant. You may add to your current order any other restaurants items. Ordering from the drink menu does not incur an additional delivery fee.

Q:  If I have food allergies can I be assured that my food is allergy free?

A: Absolutely not.  

Q:  Will I get a receipt or need to sign anything?

A:  You do not need to sign anything unless there is no tip on your credit card. and you can always pull up each order receipt under your account tab located on our home page. Entering your cvv code is your electronic signature in most cases.

Q:  Did my order go through?

A:  Your order went through if you receive an email stating your detailed order confirmation.  If you didn't receive an email then you have not completed the entire ordering process.  Please recheck all steps and if you are still having problems placing your order, Please use the Chat button on the app or site or call Jackrabbit 470-729-3288 Do NOT call the restaurant. We will be happy to assist you.

Q:  Can I use a discount coupon from the restaurant I am ordering from?

A:  Sorry, but any coupons from a specific restaurant have to be used at the restaurant and can't be used through our delivery service.

Q: Is this site a secure payment site?

A: Yes, we are PCI compliant and all transaction are through our secured processing company.

Q: What if there is a problem or I need to make a change to my order?

A: Please use the Chat button on the app or site or call Jackrabbit 470-729-3288 Do NOT call the restaurant. We will be happy to assist you.

Q: Can you guarantee the doneness of the meat, such as burgers or steaks?

A: Sorry we cannot. Some meat will continue to cook while in the hot bag during delivery. Doneness can be an interpretation of either the chef/cook and customer.

Q:  If you initiate a charge back on an order will you be charged the price of the entire order as well as an additional fee of $30?

A: Absolutely 

Q. If I ask for extra or added items will I be charged?

A: Yes, any added or extra items will be charged based on the price from the restaurant. You may see this added upcharge as a separate charge on your credit card. 

Q: How do I contact JackRabbit?

A: Please use the Chat button on the app or site or call Jackrabbit 470-729-3288 Do NOT call the restaurant. We will be happy to assist you.

Q: How do I enter a gift card as payment?

A: Enter your gift card numbers as if were a credit card. Enter the expiration date. Leave the CVV code section empty and submit. 

Please note some images may not be images from the actual restaurant. We may use generic images found on the internet.